Terms & Conditions:
Welcome to Royal Gadget Shop (RGS), an e-commerce business (B2C). By accessing or using Royal Gadget Shop and its related sub-domains, websites, services, and tools (collectively referred to as the “Site”), you agree to comply with and be bound by these Terms & Conditions (the “User Agreement”).
This User Agreement becomes effective immediately upon your use of the Site. Your continued access to or use of the Site constitutes your acceptance of these Terms & Conditions. If you do not agree with any part of this User Agreement, you should not access or use the Site.
Your Account
To access certain services on our Site, you may be required to create an account and provide accurate and complete personal information.
- Users must be at least 18 years of age to create and operate an account.
- Individuals aged 13 to 17 years may use our Services only under the supervision of a parent or legal guardian through an account owned by the parent or legal guardian.
- Children under 13 years of age are not permitted to use our Services.
Royal Gadget Shop reserves the right to suspend, deactivate, or invalidate any username or password at its sole discretion, with or without prior notice. We shall not be liable for any loss or damage resulting from such action.
You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any other sensitive information.
You agree to:
- Keep your account information secure.
- Notify us immediately if you suspect any unauthorized access or use of your account.
- Accept responsibility for all activities conducted through your account, whether authorized by you or not.
You agree to indemnify and hold Royal Gadget Shop harmless against any losses, damages, liabilities, or expenses arising from unauthorized use of your account due to your failure to maintain its security.
Security and Fraud
To protect our customers and business, the following conditions apply:
- You warrant that you are the lawful owner or authorized recipient of any voucher, coupon, gift card, or promotional code used on the Site.
- Any fraudulent, unauthorized, or illegal use of vouchers, coupons, gift cards, or promotional codes may result in the cancellation of the order and may lead to civil or criminal proceedings.
- Royal Gadget Shop reserves the right to cancel any order, voucher, promotional offer, or user account if fraudulent or illegal activity is suspected.
Taxes
You are responsible for paying all applicable fees, charges, duties, and taxes associated with your purchase from the Site, unless otherwise stated.
The prices displayed on our Site generally include applicable taxes where required by law. However, certain products, services, shipping charges, or government-imposed fees may be subject to additional taxes or charges, which will be clearly indicated during the checkout process before payment is completed.
Refund and Returns Policy:
- ডেলিভারির সময় যাচাই: ডেলিভারি বয়ের সামনে পার্সেল খুলে পণ্য ঠিক আছে কিনা দেখে নেওয়া ভালো, ভুল বা ভাঙা হলে তখনই ফেরত দেওয়া যায়।
- ফেরতের সময়সীমা: সাধারণত ৩ দিনের মধ্যে ফেরত দেওয়া যায়, তবে এটি বিক্রেতার উপর নির্ভর করে।
- ফেরতের কারণ: ভুল সাইজ, ছেঁড়া, ভাঙা, ত্রুটিপূর্ণ বা কাজ না করলে সাধারণত ফেরত নেওয়া হয়।
- ফেরতের পদ্ধতি: কিছু বিক্রেতা ক্যাশ অন ডেলিভারির পর কুরিয়ারের মাধ্যমে ফেরত নেওয়ার সুযোগ দেন।
- রিফান্ডের উপায়: রিফান্ড সাধারণত পেমেন্টের মাধ্যমে (অনলাইন পেমেন্ট হলে) বা স্টোর ক্রেডিট হিসেবে দেওয়া হয়।
- যোগাযোগ: ফেরত বা রিফান্ডের জন্য নির্দিষ্ট সময়ের মধ্যে ইমেইল বা মেসেঞ্জারে বিক্রেতাকে জানাতে হয় এবং অর্ডার আইডি ও সমস্যার বিবরণ দিতে হয়।
We will process your refund according to the following refund types as stated below:
| Payment Method | Refund Method | Refund Time |
| Mobile Wallet (MFS) | Mobile Wallet Reversal | 5 working days |
| Cash on Delivery (COD) | Bank Deposit or MFS | 5 working days |
| Refund Voucher | 2 working day |
Privacy Policy:
At RGS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and, where necessary, disclose your personal information when you use our website and services.
It also outlines the measures we take to safeguard your information and describes your rights and choices regarding the collection, use, and disclosure of your personal data.
By accessing or using our website, whether directly or through another platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services.
Warranty Policy:
If a product is covered by a warranty, the warranty period and applicable terms will be clearly displayed on the product page. Warranty coverage applies only to products that include a Brand Warranty.
To claim a warranty, please contact our customer support team. Warranty services will be provided within the applicable warranty period in accordance with the manufacturer’s warranty terms, policies, and guidelines.
Claiming a Warranty
To submit a warranty claim, please contact us by phone or email and provide the following information:
- Order ID
- Delivery date
- A detailed description of the issue
All warranty claims must be submitted and processed in accordance with the applicable warranty procedures.
Note: Warranty coverage does not include damage caused by accidents, misuse, negligence, improper installation, unauthorized repairs or modifications, or normal wear and tear. Claims that fall outside the scope of the warranty terms may be declined.
Customer Support
Phone: +880 1675-442000
Email: info@royalgadgetshop.com